He ara pukenga, he ara tauwhiro, hei whakamana mātā waka
The many pathways of knowledge, the many pathways of social work, upholding the dignity of all
On this page:
Ko wai tātou | Who are we?
The Social Workers Registration Board (SWRB) / Kāhui Whakamana Tauwhiro is a Crown Entity which is Aotearoa’s social worker regulator and lead agency for social worker workforce planning.
It protects the safety of members of the public by ensuring social workers are competent and safe to practise and are accountable for the way in which they practise. It also enhances social workers’ professional practice and provide insight into the opportunities and challenges facing the social worker workforce.
As the SWRB, we recognise our Crown-Māori commitment as a Te Tiriti O Waitangi partner and are committed to improving services and outcomes for Māori, strengthening the Crown’s relationship with Māori, and developing our Māori capability.
Complaints Assessor – 12 months, Fixed term
Mō te tūnga | About the role
Are you looking for mahi you can get your teeth stuck into in an organisation where nothing stands still from week to week? We are looking for a Complaints Assessor for a 1-year fixed-term period to join our small but dedicated team, driven by a shared commitment to enhance the professionalism of social workers. The mahi will be vital to enabling the Board Professional Standards Committee to decide on the outcome of a complaint.
You will hit the ground running reporting to the Team Leader based in the Complaints Team and wider Regulatory Team, this role will focus on the below tasks.
- Follow policies and procedures in the complaints process and deliver recommendations to the Board.
- Managing your own case load of complaints and notifications
- Communicating with social workers and the public around complaints and other administrative tasks
- Work to improve and maintain data collection and reporting.
- Embed Te Ao Māori (te reo Māori, tikanga, kawa, Te Tiriti o Waitangi) into the way you do the mahi.
We strive to have a diverse workplace of people with different backgrounds, experience and ability working together to make us stronger organisation. The SWRB value input and ideas and enable work autonomy. We are also committed to providing you with opportunities for professional growth that will benefit you now and in the future. We believe diversity, autonomy and growth creates an energised, innovative and flexible workplace where you will feel appreciated and respected.
Mōhou ake | About you
- Communicate and engage well in person and in writing.
- Pro-actively build and maintain effective working relationships.
- Apply analytical ‘know-how.’
- Use your judgement to prioritise work, think ahead and manage time effectively.
- Be a self-starter who can operate independently as well as collaboratively.
Ngā pūkenga me ngā wheako | Skills and experience
- Graduate with a degree in any discipline.
- Experience in managing complaints processes preferred
- A developing understanding of mātauranga Māori, kaupapa Māori, te reo me ona tikanga and kaupapa Māori social work practice.
- Proven discretion, tact and diplomacy in dealing with confidential and/or personal work-related information.
- Strong written and verbal communication skills, including report writing.
- Proven ability to identify risks and use your own judgement to make risk-based recommendations and decisions
Nōu te rourou | What’s in it for you?
Working for SWRB will provide you with the opportunity to be part of a small crown agent and regulator to grow your experience and knowledge of working in government. You will be part of a small supportive organisation (50 staff) where learning and developing is encouraged. We also offer:
- Flexible work-life balance.
- Professional growth and development opportunities.
- Autonomy, authenticity and belonging.
- Wellbeing focused environment.
- People focused organisational culture.
For more information, please contact Emma.Johnstone@swrb.govt.nz. To apply please submit your CV and cover letter via the Seek website. Applications close 3 December 2024.
Registration Officer – 12 months, Fixed term
Mō te tūnga | About the role
Are you looking for mahi you can get your teeth stuck into in an organisation where nothing stands still from week to week? We are looking for a Registration Officer for a 1-year fixed-term period to join our dedicated team, driven by a shared commitment to enhance the professionalism of social workers. The mahi will be vital to supporting the day-to-day operation of the SWRB registration processes.
You will hit the ground running reporting to the Team Leader based in the Registration Team and wider Regulatory Team, this role will focus on the below tasks.
- Apply critical thinking and a risk lens to applications following policies and procedures in the registration process.
- Provide proactive support to the yearly renewals of Practising Certificate
- Identify customers’ needs, managing all inbound and outbound telephone calls, responding to regulatory team emails and voicemails using the correct information and advice.
- Work to improve and maintain data collection and reporting.
- Embed Te Ao Māori (te reo Māori, tikanga, kawa, Te Tiriti o Waitangi) into the way you do the mahi.
We strive to have a diverse workplace of people with different backgrounds, experience and ability working together to make us stronger organisation. The SWRB value input and ideas and enable work autonomy. We are also committed to providing you with opportunities for professional growth that will benefit you now and in the future. We believe diversity, autonomy and growth creates an energised, innovative and flexible workplace where you will feel appreciated and respected.
Mōhou ake | About you
- Communicate and engage well in person and in writing.
- Provide great customer service.
- Pro-actively build and maintain effective working relationships.
- Apply analytical ‘know-how.’
- Use your judgement to prioritise work, think ahead and manage time effectively.
- Be a self-starter who can operate independently as well as collaboratively.
Ngā pūkenga me ngā wheako | Skills and experience
- Graduate with a degree in any discipline.
- A developing understanding of mātauranga Māori, kaupapa Māori, te reo me ona tikanga and kaupapa Māori social work practice.
- Strong written and verbal communication skills, including report writing.
Nōu te rourou | What’s in it for you?
Working for SWRB will provide you with the opportunity to be part of a small crown agent and regulator to grow your experience and knowledge of working in government. You will be part of a small supportive organisation (50 staff) where learning and developing is encouraged. We also offer:
- Flexible work-life balance.
- Professional growth and development opportunities.
- Autonomy, authenticity and belonging.
- Wellbeing focused environment.
- People focused organisational culture.
For more information, please contact Emma.Johnstone@swrb.govt.nz. To apply please submit your CV and cover letter via the Seek website. Applications close 3 December 2024.
