Ngā mahi
Jobs

He ara pukenga, he ara tauwhiro, hei whakamana mātā waka 
The many pathways of knowledge, the many pathways of social work, upholding the dignity of all

Current vacancies:

Registration Officer

Permanent
Salary $65,000–$69,000

Who are we? | Ko wai tātou

The Social Workers Registration Board (SWRB) | Kāhui Whakamana Tauwhiro is a Crown Entity which is Aotearoa’s social worker regulator and lead agency for social worker workforce planning.

We protect the safety of members of the public by ensuring social workers are competent and safe to practise and are accountable for the way in which they practise.

We also enhance social workers’ professional practice and provide insight into the opportunities and challenges facing the social work workforce.

We recognise our Crown–Māori commitment as a Te Tiriti O Waitangi partner and are committed to improving services and outcomes for Māori, strengthening the Crown’s relationship with Māori, and developing our Māori capability.

About the role | Mō te tūnga

As a Registration Officer, you are the first point of contact for social workers and applicants, helping them navigate the registration and practising certificate processes with clarity and care. You play a vital role in creating a positive, values-based experience for everyone engaging with the Social Workers Registration Board. Working within the registration team and reporting to the Deputy Registrar, you support the day-to-day operation of registration, manage applications from start to finish, respond to enquiries, and maintain accurate records. Your attention to detail, sound judgement, and ability to work at pace ensure that requirements are met and the dignity of those you engage with is upheld.

You will collaborate closely with colleagues across the organisation, delivering timely, consistent, and professional service. As your knowledge grows, you’ll contribute ideas to improve systems and processes, help strengthen data quality, and support the SWRB’s commitment to Te Tiriti o Waitangi and culturally responsive practice in everyday work. This is a role where the quality of your interactions and your commitment to values genuinely make a difference.

About you | Mōhou ake

You are organised, thoughtful, and motivated by work that has real purpose. You enjoy supporting others, take pride in doing things well, and bring a calm, practical approach to managing a busy and sometimes complex workload. You communicate clearly and respectfully, whether in writing, on the phone, or face to face, and you understand the importance of getting the details right.

You are comfortable working with processes and systems, and you apply good judgement when reviewing information and prioritising tasks. You’re a natural problem-solver who can think critically, ask questions when needed, and follow work through to completion. You work well independently while also valuing collaboration and shared responsibility within a team.

You bring an openness to learning and a genuine commitment to values-based practice. You are building your understanding of te ao Māori and Te Tiriti o Waitangi, and you’re keen to grow your cultural confidence over time. You approach your role with integrity, curiosity, and care – contributing positively to team culture and the experience of social workers engaging with the Board.

Ngā pūkenga me ngā wheako | Skills and experience  

You will have:

  • Strong written and verbal communication skills, with the ability to explain processes clearly and respectfully to a wide range of people.
  • Excellent customer service skills, with a calm, professional approach when responding to enquiries or supporting applicants through complex steps.
  • Strong attention to detail and accuracy, with the ability to manage applications, records, and data confidently within set processes.
  • Sound judgement and analytical thinking, including the ability to apply a risk lens and recognise when matters need escalation.
  • Good time management and organisational skills, enabling you to prioritise work, meet deadlines, and manage a busy caseload.
  • Ability to work independently while contributing positively to a collaborative, values‑led team environment.

What’s in it for you? | Nōu te rourou

  • Work that matters – you will contribute directly to understanding and shaping the social work workforce across Aotearoa, work that has real consequences for communities and whānau.
  • A unique vantage point – the SWRB sits at the intersection of regulation, workforce intelligence, and government policy, giving you access to data, relationships, and conversations few organisations can offer.
  • A values-driven culture that takes He Arapaki (our Māori Development Framework) and Te Tiriti obligations seriously.
  • A collaborative environment
  • Hybrid working, with a Wellington CBD location.

For more information, please contact Rebecca.courtney@swrb.govt.nz.

To apply please submit your CV and cover letter via the Seek website.

Applications close Sunday, 19 April at 5:00pm.