How Concerns Are Dealt With

Procedure for dealing with Complaints and Notifications of Concern

This policy explains our principles and processes for dealing with notifications of concern and complaints received about registered social workers. It is intended to provide guidance on how these will be assessed or managed. Accountability, transparency, independence and natural justice are among the principles we apply.

Each notification will be considered on its own merits, and managed on a case by case basis.

Notifications of concern can raise questions about a social workers conduct, competence or fitness to practice (health/ reputation). Please note that the SWRB only has jurisdiction to act or investigate where the notification or complaint is about a registered social worker.

The SWRB cannot act on an anonymous complaint. The Act and the principles of natural justice require that the complainant participates in the process.